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Keep sensitive details out
Do not put your full banking credentials, credit card numbers, or complete passport scans anywhere in a message to us. The form is checked by a person, not a bot, but no web form is a secure vault. If you need help with a withdrawal or an account issue, name the problem and the date it happened, and give the last few characters of a transaction reference rather than the whole string.
What we do with what you send
Information written into the form stays with the editorial team and is used only to answer your question or to look into the issue you raise. We do not pass your details to the casino operator, to advertisers, or to any third party, and we do not add your address to a marketing list. Messages are kept only as long as necessary to resolve the matter, then deleted without undue delay.
Feedback that shapes the site
When you write in about something on this website itself — a broken rating, a missing game, an outdated bonus term — that feedback goes straight into the review queue. We check every claim against the operator’s published terms before we change a single word. If you spot an error, tell us which page and what the correct detail should be, and we will verify it. Complaints about the casino’s conduct are logged separately and used to update our risk notes, so future readers see the pattern rather than a one-off gripe.
Write once, write clearly
A message gets a useful answer faster when it carries three things: the casino name, the specific feature or transaction involved, and a plain description of what went wrong or what you want to know. Screenshots help when a bonus term or a game screen is part of the problem. Vague notes like “the site is bad” give us nothing to act on, while a single sentence naming the game, the wagering stage, and the error message lets us respond without a round of follow-up questions.
If your message concerns responsible gambling — self-exclusion, deposit limits, or time-out periods — say so in the first line. Those enquiries are treated as urgent and handled with the same confidentiality as everything else you send. We will point you to the operator’s own tools and to independent support organisations, but we will never make promises about how quickly the casino will act on your behalf.